Digmi’s tips for a stronger customer experience in a downturn

It’s easy to get stressed about empty slots in the diary. In HairTalks, the podcast from the Swedish hairdressing employers’ association Frisörföretagarna, they sum up 2023 and note that nobody has missed the fact that the downturn is here. Not a cheerful message – but we do like their tips on what a salon can do about it!

Don’t fear the gaps in your calendar – use them to analyse and find improvements!

Here are Digmi’s suggestions for what you can do.

  • We’re big believers in walking in the customer’s shoes. Try walking into the salon and imagine you’re a customer. What do you see? How do you experience the visit and the service you get?

  • What’s missing from the experience you offer? Give your customers digital magazines and show everything your salon offers on your Digmi tablet!

  • How can you boost your salon’s finances? Use Digmi’s tablets to rebook right there in the chair and see customers a little more often – it pays off over time!

  • Make the most of the time to train your hairdressers! Did you know you can use Digmi tablets to join online training via a web browser, Teams or Zoom?

Want more tips? Get in touch at hello@digmi.se or book a demo!

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