This is where you get help with your screens, tablets, digmi Box and the digmi Marketing app. Call or email us, follow the guides, read the FAQ or send a request further down.
FAQ
The screen is black or shows nothing
Check that the screen has power and that the network is working, and restart the screen. If that does not help: send a request and we can see the screen’s status from here.
I changed the campaign but the screen still shows the old one
Changes reach the screen automatically after a short while. Check that the campaign is scheduled for right now and that it is linked to the right screen.
How do I change an image or video in a campaign?
Open the campaign in the digmi app, tap the tile you want to change and pick a new image or video from the media library.
Can I show video on the screen?
Yes. Upload the video to the media library and add it to a campaign just like any image.
How do I install digmi Box?
Follow the installation guide under Guides. It comes as a video, a PDF and an interactive guide and takes you from an unopened box to a screen showing your content.
Can I connect a screen I already have?
If the screen has internet and a web browser, you don’t need a digmi Box: open signage.digmi.eu on the screen and scan the QR code with the digmi Marketing app.
The tablet is stuck in an app – how do I get back?
Tap the digmi button floating above the page. It always takes you back to the home screen.
The clock on the tablet is wrong
Go to Support → Time settings and check the time zone and automatic time.
How do I add more services?
Tap Order services under Support on the tablet, or send a request and we’ll help you.
Support request
Send a support request.
Can’t find the answer above? Describe what happened and we’ll help you.
- Your request goes straight to our support team
- Reply to our email if you want to add anything
- Urgent? Call +46 10 182 10 33