Check out the answers to our most common questions about Digmi. Which types of salon is Digmi right for, and why not just buy your own tablet?
Who is Digmi?
Digmi was founded in 2021 and is a Swedish start-up that has developed a purpose-built tablet for hair salons, offering a fully digital range of over 7,000 magazines, booking, payment and upselling – all designed to enhance the customer experience and boost salons’ revenue and customer loyalty.
Why Digmi rather than your own tablet?
Our complete solution is purpose-built for hair salons. We’ve designed our tablets so you never need to worry about customers using them for personal browsing or gaining access to your apps or systems. They can’t browse freely, log in, or download anything that you’d then have to sort out before the next customer.
The customer view and admin mode are set up based on your needs and locked to that. Almost anything can be tailored for you – your own apps, links to websites, digital services and more. Digmi is the most complete solution on the market when it comes to enhancing the customer experience with over 7,000 digital magazines, booking, payment and much more.
Which type of salon is Digmi right for?
Our tablets are right for any salon that, like us, sees the value in creating an unforgettable customer experience at every visit. Our tablet is designed to be simple to use and understand, for young and old, tech-savvy or not. Usability is what matters most to us – everyone should be able to use our tablets without any prior experience.
Why can’t I download my own apps or browse the internet?
Our tablets are set up to minimise the risk of you having to act as tech support. That’s why we’ve disabled certain features, to stop users from changing settings or browsing the internet freely. If you’d like to install additional apps, get in touch and we’ll look into the options together. Support is free, and we can make changes within 24 hours.
What do I need to use your service?
All you need is unlimited Wi-Fi and somewhere to charge the tablet. We’ve designed Digmi to make it easy for you and your team to get started. The learning curve is short, since our tablets are delivered pre-installed with exactly the range you’ve ordered. Everything’s ready to go as soon as you’ve connected the tablet to your Wi-Fi and entered a 4-digit code. We include a step-by-step guide to how the tablet works, and we’re always on hand if you need help with anything.
What happens if something goes wrong or a device is stolen?
If something goes wrong, always start by restarting the tablet – that usually solves most issues. So you never have to worry about technicians, we remotely manage the tablets and fix problems for you directly. Support is always free. Contact our support team on +46 101 821 033 or at support@digmi.se and we’ll help you out. Thanks to our cloud-based solution, we can remotely connect to the tablet to troubleshoot and roll out improvements.
Insurance is included in your monthly fee. If one or more tablets are stolen or damaged, an excess of SEK 2,000 applies per incident, and we’ll deliver new tablets to you. Each device is linked to a security system, so we can lock it remotely and track down the thief.
How can we boost our revenue with Digmi?
More repeat customers and more upselling are the keys to a more profitable salon. As standard, every customer – on top of having access to Readly’s full range of magazines – can book their next appointment via a pre-installed direct link to your booking page. But you can also add information blocks shown to every customer, such as offers, product showcases or add-on treatments – whatever you want to offer your customers. You can also choose an integration with your booking and payment service to take payments and manage bookings directly on the tablet. Get in touch and we’ll help you tailor your tablet.
What happens after 36 months?
Once your contract ends, it’s up to you whether you want to sign a new agreement and receive new hardware, or cancel your contract.
